The term robotic process automatization can be a bit confusing. The term "robot" here does not refer to physical robots, but rather to software-based robots.

Rpa allows you to define and automate workflows using a low-code, visual drag-and-drop system. For example:

Enter, change and track human resource documents, contracts and employee information

Identify customer service issues and take action to resolve them

Process insurance claims

Sending invoices

Provide refunds to customers

Reconcile financial records

Transferring data from one system to another

Provide customers with standardized replies

Common functions of RPA

All of this is accomplished by having the robot replicate the workflow of an application, such as an Enterprise Resource Planning (ERP) or Customer Relationship Management (CRM) system. It's even possible to have an RPA program record employee steps or translate handwritten notes using OCR (Optical Character Recognition) technology. You can think of RPA as a digital employee.

There are two types of this technology:

Unattended rpa: This is a completely autonomous process, as the robot will run in the back office. This does not mean that there is no human intervention. There is still some interference with exception management, especially when the robot encounters something it does not understand.

RDA (Robotics Desktop Automation): RDA helps employees complete a job or task. A common use case is the call center. That is, when a customer calls in, the customer service representative can use RDA to help find answers, send messages, extract information from the customer's file, and know what to do next. This technology helps to improve worker productivity.

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